Terms and Conditions for Siitara

Effective Date: [04/10/2024]

Welcome to Siitara. These Terms and Conditions govern your use of our website, www.siitara.com, and the purchase of our products. By accessing or using our Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. Use of the Website

You may use our Site only for lawful purposes and in accordance with these Terms and Conditions. You agree not to:

• Use the Site in any way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to any portion or feature of the Site or any other systems or networks connected to the Site.
• Interfere with or disrupt the operation of the Site or the servers or networks that host it.
• Use any automatic device, software, or process to access, retrieve, or copy any portion of the Site without our prior consent.

We reserve the right to terminate or restrict your access to the Site if we believe, at our sole discretion, that you are violating these terms or any applicable laws.

2. Eligibility

To use this website and place orders, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Provide accurate and up-to-date information when registering, purchasing products, or communicating with us.
• Ensure that the account details you provide (such as password) remain confidential and secure.

3. Product Information

We make every effort to display the colors and details of our sarees accurately on the Site. However, we cannot guarantee that your monitor’s display of any color will be completely accurate. The images of the products on our Site are for illustrative purposes only. All descriptions, product details, and prices are subject to change at any time without notice.

4. Orders and Acceptance

When you place an order on Siitara, you agree to the following terms:

• Order Process: Once an order is placed, you will receive an acknowledgment email confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. A contract between you and Siitara is formed only when we ship the product and send you a shipping confirmation.
• Right to Refuse: We reserve the right to refuse or cancel any order at our discretion, including orders that are deemed suspicious or fraudulent. In such cases, you will be notified, and if applicable, a full refund will be issued.
• Product Availability: We cannot guarantee the availability of products at the time of purchase. If any item in your order is unavailable, we will inform you as soon as possible and refund any amount paid for the unavailable item(s).

5. Pricing and Payments

• Prices: All prices listed on the Site are in [Currency] and do not include applicable taxes or shipping fees, unless otherwise stated. Siitara reserves the right to change prices at any time without prior notice.
• Payment Methods: We accept various forms of payment, including major credit cards and third-party payment providers. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
• Taxes: You are responsible for any taxes applicable to your purchase, including but not limited to VAT, import duties, and local taxes, based on your location.

6. Shipping and Delivery

We offer worldwide shipping on our products. Shipping fees and delivery times vary depending on the destination:

• Shipping Costs: Shipping costs will be displayed at checkout based on your location and selected shipping method.
• Delivery Times: Estimated delivery times are provided for your convenience and are not guaranteed. We are not liable for delays caused by customs, postal services, or other external factors.
• International Shipping: If you are ordering from outside India, customs clearance procedures may cause delays beyond our original delivery estimates. Any customs duties or import taxes are your responsibility.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not entirely happy, you may return or exchange the product subject to the following terms:

• Return Period: You may return items within 7 days of delivery. The items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Custom-made sarees, final sale items, or any personalized products cannot be returned unless they arrive damaged or defective.
• Refunds: Once your return is received and inspected, we will notify you about the status of your refund. If approved, a refund will be processed to your original payment method. Shipping charges are non-refundable.
• Return Shipping: You are responsible for paying the return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service.

8. Cash on Delivery (COD) Policy

For COD orders, an additional ₹100 fee is applicable, which must be paid in advance. Please note that this fee is non-refundable if the order is canceled or returned.

9. Intellectual Property

All content on this Site, including text, images, graphics, logos, and software, is the property of Siitara or its content suppliers and is protected by intellectual property laws. You may not reproduce, modify, distribute, or exploit any part of the Site without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Siitara and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products. Our liability for any direct damages will be limited to the amount you paid for the applicable product or service.

We make no warranties, express or implied, regarding the operation of the Site, the information provided, or the products sold, except as expressly stated in these terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Siitara, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of the Site, violation of these Terms and Conditions, or infringement of any third-party rights.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [India/West Bengal], without regard to its conflict of law principles. Any disputes arising from or related to these terms or your use of the Site will be resolved exclusively in the court.

13. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Site following the posting of changes will constitute your acceptance of those changes. It is your responsibility to review these Terms periodically.

14. Termination

We reserve the right to terminate or suspend your access to the Site, with or without notice, if you violate these Terms and Conditions or engage in fraudulent or illegal activities.

15. Force Majeure

Siitara shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, cyber-attacks, or other unforeseen events (“Force Majeure Events”). In the event of a Force Majeure Event, Siitara’s obligations will be suspended for the duration of the event.

16. Prohibited Activities

Users of Siitara are prohibited from engaging in the following activities:

A. Fraudulent Activities: Users may not engage in any fraudulent activities, including but not limited to misrepresentation of personal information, using stolen payment methods, or impersonating another individual or entity.

B. Harassment or Threats: Any behavior that constitutes harassment, intimidation, or threats towards other users or Siitara staff is strictly prohibited.

C. Illegal Activities: Users must not engage in any illegal activities or promote illegal conduct through the website, including but not limited to the sale of counterfeit goods, drugs, or any other illegal items.

D. Intellectual Property Violations: Users are prohibited from uploading or sharing content that infringes on any copyright, trademark, or other intellectual property rights without proper authorization.

E. Spam or Unsolicited Communications: Users must not send spam, chain letters, or other unsolicited communications through the website.

F. Disruption of Services: Any attempt to disrupt or interfere with the operation of Siitara, including but not limited to hacking, denial of service attacks, or excessive data usage, is strictly prohibited.

G. Inappropriate Content: Users are not allowed to post or share any content that is offensive, obscene, defamatory, or otherwise inappropriate.

H. User Accounts: Users may not share their account credentials with others or create multiple accounts to circumvent restrictions.

Consequences of Violations

Violating these terms may result in:

• Immediate termination of your account
• Removal of prohibited content
• Legal action if necessary
• Reporting to relevant authorities

17. Modifications to Terms

Siitara reserves the right to modify these Terms and Conditions at any time. Users will be notified of any changes, and continued use of the website constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: [siitara.helpdesk@gmail.com]
• whatsapp us on +91 9531633584