Welcome to the SIITARA FAQ section! We’re here to help with any questions you may have about shopping with us. Below are some common inquiries and answers. If you don’t find what you’re looking for, feel free to contact us directly.
1. What types of sarees do you offer?
At SIITARA, we offer a wide range of sarees from different regions of India, including Banarasi silk, Kanchipuram, Chiffon, Georgette, Jamdani, and more. Our collection is carefully curated to ensure we have something for every occasion — from weddings and festivals to everyday wear.
2. How do I place an order?
Shopping at SIITARA is easy! Simply browse through our collection, select the saree you like, choose any customization options if available, and click ‘Add to Cart’. Once you’re ready, proceed to checkout where you can enter your shipping and payment details.
3. Do you ship internationally?
Yes, we ship worldwide! We are proud to offer global shipping, so you can enjoy our sarees no matter where you are. Shipping fees and delivery times may vary depending on your location, and these details will be provided at checkout.
4. How long will it take to receive my order?
Delivery times vary based on your location. For orders within India, delivery usually takes 5-7 business days. International shipping can take 7-14 business days, depending on customs and shipping methods. We’ll provide tracking details once your order has shipped.
5. Can I track my order?
Yes! Once your order is shipped, we will send you an email with a tracking number, allowing you to monitor your shipment until it reaches you.
6. What payment methods do you accept?
We accept a wide range of payment options, including credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. For Indian customers, we also accept UPI and NetBanking.
7. Do you accept returns or exchanges?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns within 7 days and exchanges within 14 days of delivery, provided the saree is unworn, unwashed, and in its original condition. Please refer to our Return Policy for full details.
8. Are your sarees ethically sourced?
Absolutely! We are committed to supporting local artisans and ensuring fair trade practices. Every saree is ethically sourced directly from weavers, and we work closely with them to maintain quality and craftsmanship.
9. Can I customize a saree?
Yes! Some of our sarees offer customization options such as blouse stitching or adding custom embellishments. If you’d like a custom saree, please contact us with your requirements, and we’ll do our best to accommodate your request.
10. How do I care for my saree?
We recommend dry cleaning for most sarees, especially silk and handwoven fabrics, to maintain their longevity. For lightweight or daily wear sarees, gentle handwashing is advised. Detailed care instructions are provided with each product.
11. Can I gift a saree from SIITARA?
Yes! SIITARA sarees make beautiful gifts. You can purchase a saree and ship it directly to your recipient’s address. We also offer gift wrapping and personalized messages upon request.
12. How do I contact customer support?
If you have any other questions or need assistance, feel free to reach out to our customer support team at [siitara.helpdesk@gmail.com]. We’re happy to help!
13.What makes SIITARA sarees unique?
At SIITARA, we pride ourselves on offering sarees that are not only beautiful but also made with the highest quality craftsmanship. Each saree is ethically sourced from skilled artisans across India, featuring handwoven designs, intricate patterns, and premium fabrics. We bring together the best of traditional artistry and contemporary fashion, ensuring that every piece is unique.
14.What if my saree arrives damaged?
At SIITARA, we take great care to ensure that your saree arrives in perfect condition. However, if your saree arrives damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a return or exchange, depending on your preference.
15.Do you offer discounts or promotions?
Yes, we offer seasonal promotions, discounts, and special offers for our customers. To stay updated, subscribe to our newsletter or follow us on social media platforms. You can also find discount codes on our website during special events or festivals.
16.Can I cancel my order?
You can cancel your order within 24 hours of placing it. If the order has already been processed or shipped, cancellation will no longer be possible. However, you can return the item once it arrives, following our return policy.
17.Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us as soon as possible. If the order hasn’t been shipped, we will update the address for you. However, once the order is dispatched, we won’t be able to make changes.
18.Can I return a saree if I don’t like the color or design?
We understand that sometimes a saree might not meet your expectations. As long as the saree is unworn, unwashed, and in its original condition, you can return it within 7 days of delivery & exchange within 14 days of delivery.Please note that custom-made sarees are not eligible for return unless they are defective or damaged.
19.How do I stay updated on new arrivals?
To be the first to know about new arrivals, exclusive collections, and special offers, subscribe to our newsletter. You can also follow us on Instagram, Facebook for the latest updates.
20.Do you have a physical store or showroom?
Currently, SIITARA operates exclusively as an online store to serve customers worldwide. However, we strive to provide a seamless online shopping experience with detailed product descriptions, high-quality images, and customer support to assist you with your purchase.If you have any other questions, don’t hesitate to contact us. We are here to make your SIITARA shopping experience smooth and enjoyable!
